Refunds, credits and what happens when something fails.
When Ceiling Fan AI refunds credits, when a cash refund applies, and how to ask for one — including what our payment provider needs from you to process it.
Failed generations are returned automatically
If a generation fails, times out, or is refused by content moderation, the credits it consumed are returned to your balance without you asking. You can see this in your credit history. If a failed generation does not appear to have been credited back within a few minutes, write to contact@ceilingfanai.com with the job identifier.
Credits and cash are different things
Credit packs and subscriptions buy credits; credits buy generations. A credit returned to your balance is not a cash refund and never expires if it came from a one-time pack. A cash refund returns money to the method you paid with, and is handled by our payment provider rather than by us directly.
When a cash refund applies
Ask for a cash refund if you were charged twice for the same purchase, if credits you paid for were never delivered, or if a charge appeared that you did not authorise. Because generation is a digital service delivered immediately, a purchase that was delivered as described is not refundable simply because you did not like the generated video — the product description, the pricing page and these pages all state that results vary.
How to request one
Write to contact@ceilingfanai.com with your order identifier, the date of the charge, the email used at checkout and a one-line reason. Never send your full card number. We will confirm what we can see on the order and, where a refund is due, it is issued through our payment provider to the original payment method.
Subscriptions
Cancelling a subscription stops the next renewal and takes effect from the day you cancel; it does not refund the period already paid for, because the credits for that period have already been issued and remain usable until that period ends. If you cancel by mistake, write to us promptly — where the renewal has not yet been charged, we can usually correct it.