Let's get your question to the right place.
Reach Ceiling Fan AI about a generated clip, a payment, your credits or a privacy request. What to include so support can help without a long back-and-forth.
Email support
Write to contact@ceilingfanai.com, ideally from the address on your account. Tell us what you expected, what happened, and roughly when. We do not promise a fixed response time, but every message is read.
Video problems
Include the job identifier and the scene preset you used, plus a one-line description of the problem. If a generation fails, the credits for it are returned automatically — check your credit history before writing. If a job is still running, wait for it to finish rather than submitting a second request.
Credits and payments
Include your order identifier, the purchase date and the email used at checkout. Never send full card details. Credits that we failed to deliver, or that a failed generation consumed, are restored to your balance; a cash refund is a separate process described in the refund policy.
Privacy and content concerns
To request a copy or deletion of your account data, or to report that your likeness was used without your permission, describe the request and give us enough to find the account or clip. We may need to verify that the account is yours before we act.